« During the time AERgO looked after U2, it was always carried out in a very responsive and confidential way. For anyone seeking a total logistics support solution for any type of charter requirement, AERgO is the way to go. »
Graham Fear – Group General Manager
Show Group Enterprises Pty Ltd
« We engaged AERgO to assist us in moving our members and fans to the 2015 NRL Grand Final and it is without hesitation that we recommend their services. The professional and courteous nature of their team is a credit to the organisation. All of our requests and queries were met promptly and with a solutions-focused approach – hopefully we are in the position in the 2016 season to do it all again! »
Jeff Reibel – Senior Sales and Business Development Manager
North Queensland Toyota Cowboys
« Pacific – Airlift (Singapore) Pte Ltd has been working with AERgO for a few years now. The entire team at AERgO are professional, reliable problem solvers rather problem shovers, with a laser focus on completing the task in a safe and efficient manner. It has been and always will be a privilege to work alongside AERgO. »
Andrew Sim – Director
Pacific Airlift (Singapore) Pte Ltd
« AERgO is a valued client and regular supporter of the Rex Group and our fleet of SAAB 340 aircraft. AERgO has provided quality operational support on the ground in terms of aircraft handling and passenger check-in services for the charters operated by the Rex Group. We have developed a quality relationship over the years based on a co-operative and “can-do” approach. We have no hesitation in recommending AERgO in this regard. »
Eugene Lee – Chief Operating Officer
Pel-Air Aviation Pty Limited – A wholly owned subsidiary of Regional Express
Kestrel Mine Extension Project – Brisbane–Emerald aircraft charter services provided for over 12 months
« During the 12 months we worked with AERgO, they ensured a reliable and professional service was made available to Redpath on a twice weekly basis.
The services provided included:
• Provision of a Metro 23 aircraft for twice weekly return services from Brisbane to Emerald. This included the checking-in, boarding, supply of meals and transfer of passenger baggage for up to 19 passengers at a time.
• Provision of a Saab 340 aircraft for twice weekly return services from Brisbane to Emerald. This included the checking-in, boarding, supply of meals and transfer of passenger baggage for up to 32 passengers at a time.
• Provision of specialist advice relative to air transport of goods and materials for the Kestrel Mine Extension Project.
Redpath would recommend the services provided by AERgO and look forward to working with them again in the future when the opportunity arises. »
Gavin Ramage – Project Manager
Redpath Australia Pty Limited
« AERgO’s flexibility and ability to accommodate all of our requests in a very short time frame, for example the Christmas charters to get our whole crew (550 people) in and out of site in a few days, assisted us greatly in organising travel for our crew, which peaked at 700. The communication between our staff and AERgO’s staff made the service professional, reliable and efficient. The AERgO staff would willingly go beyond their call of duty to assist MEA and our employees, for example locating missing passengers at the airport and making sure they caught the flight back to work. The service during the flight was exceptional, and with good quality meals, as we come to expect from such an organisation. AERgO were open to all suggestions made by our employees to ensure the flights were to the enjoyment of our employees. From Monadelphous perspective, all this gives AERgO a distinct advantage over any other airline, commercial or charter. We look forward to working with AERgO on future projects. »
Dave Burch – Senior Project Manager
Monadelphous Engineering Associates Pty Ltd
« AERgO brokered and supported several classes of services to the project including:
• Executive charter jet services operating for a period of approximately 30 months.
• Airfreight charter services in conjunction with our freight agent over a period of 4 years.
• Charter air services for mobilisation of Filipino workers to the project site in New Caledonia where our regular carrier was unable to assist.
• Operation of a regular, twice weekly charter service from Brisbane to New Caledonia, inclusive of international transfers and ground support services over a period of two years.
In all of these services, AERgO stands out in context of its client service focus and “can-do” attitude. AERgO continuously demonstrated it has robust relationships with quality aircraft operators and that it was able to effectively deal with the authorities in Australia and New Caledonia. AERgO provided us with capacity when we needed it, at rates which we periodically reconfirmed, were market-competitive. AERgO also gave us confidence in its selection of operators, that it maintains high standards of care with regard to selection of aircraft and operators. AERgO openly disclosed details of the carriers, proposed aircraft and service/operations history of the aircraft in satisfaction of the requirements of our risk management and insurance team. There are many illustrations of AERgO’s willingness to support us as a client outside the scope of the direct charter service obligations they were contracted to provide. The AERgO team were always prompt, courteous, technically competent and willing to do what was required to provide the service for the project. I regard them highly as a quality service provider and will continue to consider them in connection with future projects where customised charter services are required. »
Ed Skinner – Manager, Contracts & Procurement
Vale lnco Nouvelle Caledonie SAS